FAQ

Here you will find answers to questions you may have. If you still need further clarification, please don’t hesitate to reach out to me at sugarandcrumbco@yahoo.com

Regular Ordering

• Orders must be placed at least 36 hours in advance from time of scheduled pick up.

• Pickup is near the university; location to be disclosed once order is processed.

Custom Ordering

• Please submit your initial inquiry 5-7 days before you need your order. For larger orders (more than 60 total items), please submit at least 2 weeks in advance.

• After submitting your initial inquiry, I will reach out to you to further discuss your order and payment will be due at the time of confirmation. 

• Some items I may not be comfortable creating at this time such as custom cakes, pastries, and complex frosted cookies. If I feel I am unable to complete your request, I will let you know and we can decide how to proceed.

Products:

• All goods may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, and/or peanuts.

• This is a home-based bakery and your health and safety are my top priority. I take food safety seriously and hold a valid Food Handler’s Permit. I strictly follow all guidelines and regulations set forth by the Utah Department of Health to ensure that every product is prepared, handled, and delivered with the highest standards of cleanliness and care.

Cancellations

• Cancellations for a full refund must be made at least 24 hours in advance.
• Any requested cancellations within 24 hours or less from your scheduled pickup will result in a half refund.                                
• Please reach out to me directly at sugarandcrumbco@yahoo.com.